Frequently Asked Questions
Everything you need to know about your Kristin experience.
How long does shipping take?
Standard shipping usually takes 5-10 business days, while express shipping arrives within 2-4 business days depending on your location.
Are your color contact lenses safe for sensitive eyes?
Yes, our lenses are made from high-quality HEMA or Silicone Hydrogel materials with high water content to ensure comfort and safety for sensitive eyes.
Do I need a prescription to order?
Yes, we recommend having a valid prescription from an eye care professional to ensure you select the correct power and base curve for your eyes.
Can I return or exchange my lenses?
Due to the medical nature of the products, we only accept returns for unopened and undamaged boxes within 30 days of purchase.
How do I care for my multi-day use lenses?
Always wash your hands before handling lenses, use fresh multipurpose solution for cleaning, and never exceed the recommended replacement cycle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.